Last Updated: [01/01/2024]
Thank you for using FishWise: Complete Fish ID. We take your privacy very seriously. This privacy policy explains what information we collect, how we use it, and how we protect your personal information.
1. Information We Collect
1.1 Information Provided by Users
- Account: When you create an account on FishWise, we may collect basic information such as your name, email address, and password.
- Photos and Images: If you use the fish identification feature with photos, we collect the images you upload to process them and provide accurate results.
- Queries and Chats: If you communicate with experts via the app’s chat feature, we collect the queries and messages to facilitate assistance and improve the service.
1.2 Information Collected Automatically
- Usage Data: We may collect information about your use of the app, including the pages you visit, the features you use, and the time you spend on the app.
- Device Information: We collect data about the device you use, such as device type, operating system, unique device identifiers, and the app version.
- Location: We may collect information about your location if you grant geolocation permissions to improve the accuracy of recommendations.
1.3 Information Collected from Third Parties We may receive information about you from third parties, such as social media platforms, if you choose to register or log in using those accounts.
2. How We Use Your Information
2.1 Provide and Improve Services
- We use the collected information to provide, maintain, and improve our services, including fish identification, care recommendations, and health assistance.
- The photos and images you provide are used solely for fish identification processing and are not shared with third parties.
2.2 Personalization
- We may use the information to personalize your experience, such as displaying relevant content based on your usage history or location.
2.3 Communications
- We use your email and other contact information to send you updates, important notifications, and respond to your inquiries.
2.4 In-App Purchases
- If you make purchases within the app, we will process your payment information through secure platforms. We do not store credit card details or other payment information on our servers.
2.5 Security and Legal Compliance
- We may use your information to secure the app, prevent fraud, and comply with applicable laws.
3. Sharing Your Information
3.1 Service Providers We may share your information with third parties who help us operate and improve our services, such as analytics providers and cloud storage services. These third parties are subject to confidentiality obligations.
3.2 Legal Requirements We may disclose your information if we believe it is necessary to comply with a law, regulation, legal process, or governmental request.
3.3 Business Transfers In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of that transaction.
4. Information Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
5. Information Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy unless a longer retention period is required or permitted by law.
6. Your Rights and Choices
6.1 Access and Correction You can access and correct your personal information at any time through your account settings.
6.2 Data Deletion You can request the deletion of your account and personal data at any time. If so, we will delete or anonymize your information unless we are required to retain it for legal obligations.
6.3 Opt-Out You may opt out of receiving marketing communications from us through the unsubscribe option in our emails.
7. Children’s Privacy
FishWise is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child, we will take steps to delete it.
8. In-App Purchases
FishWise offers in-app purchases for accessing additional features or premium content. All transactions are handled through the respective app store (Google Play Store or Apple App Store). We do not store or process payment details directly. Refund policies are determined by the app stores and should be managed through them.
9. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes through the app or other means before they take effect. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions or concerns about this privacy policy, please feel free to contact us at:
Email: [contact@apps.condezo.com]